Frequently Asked Questions (FAQs)
Q: How do I order on viviennewestwoodsale.com (website)?
A: Ordering on viviennewestwoodsale.com is easy and safe. Once you have found the item you would like to purchase, click on the "add to cart" button to place it in your Shopping cart. Follow the directions through the checkout process to complete your order. Your order will not be placed until the very end of the checkout process, when you will be asked for your credit card information.
Q: What kind of currency do you accept?
A: At present, we accept pound.
Q: Do you ship your vivienne jewellery worldwide?
A: Yes, we send the items worldwide.
Q: How long will it take for my order to be processed and delivered?
A: Once you have submitted an order, it will normally take 1-2 working days for us to process the order and due to the upcoming Christmas season, there will be logistics and transport peak, so it will takes 5 - 12 working days for goods delivery.
Q: What methods of payment do you accept?
A: There are currently three ways to pay. Credit card payment is the most common way. If customers don`t have credit cards available, or need to buy large sums of goods, we strongly recommend PayPal or Western Union Money Transfer.
Q: How much shipping fee will be charged for each order and how can I track my parcel online?
A: The tracking number will be sent by email once your order has been shipped. No matter how many items you purchase per transaction, we only charge £3.99 for shipping. The shipping of the items is online traceable.
Q: How can I make returns or exchanges?
A: We provide return and exchange service for our valued customers. Please refer to our policy http://www.viviennewestwoodsale.com/return.html and contact us by email service@viviennewestwoodsale.com.
Q: Are things usually cheaper if they are bought in bulk?
A: Yes, sure! It will be cheaper if you do a bulk shopping.
Q: What should I do if the items were damaged upon receipt?
A: You need to inform us immediately upon receipt of shipment. We will require a picture of the damaged item to be reviewed before we sending out a new replacement or issue a refund.
